Flighty excels at proactively telling travelers what is happening with their flight, but the departure experience remains fragmented. Travelers still need to leave Flighty to answer important questions about airport security, check-in, and boarding. The challenge was identifying how Flighty could close this gap without expanding so far that it lost focus on its core strength: flight intelligence.

Product Analysis
I evaluated Flighty’s core value proposition, primary users, end-to-end journey, and product psychology to understand where the product creates the most value and why users return. That analysis identified proactive, timely information as the core of the Flighty experience, particularly the moment when Flighty tells a traveler something important before they would otherwise know it.

Opportunity Identification
Mapping the traveler journey revealed a gap during departure. While Flighty centralizes most flight information, travelers still need outside sources for security conditions, airline check-in, and boarding passes. I focused the opportunity on reducing this fragmentation while staying aligned with Flighty’s existing product purpose.

Concept Development
I translated the opportunity into the Flighty Departure Hub, combining security intelligence with check-in and boarding tools. I designed the concept within Flighty’s existing experience and then considered how it could be validated, measured, and introduced without compromising user trust or expanding beyond Flighty’s core focus.

Flighty Departure Hub brings key airport departure information into the existing Flighty experience. The concept combines live and predicted security wait times with check-in and boarding tools, including direct airline check-in links and boarding-pass access where supported. Proactive alerts would surface unusually long security waits so travelers can adjust their arrival plans before reaching the airport.